Delivery

·       Most orders within Australia are delivered by Australia Post.

Delivery Costs

·       Our prices depend on the total weight and size of your order unless advertised otherwise.

·       Delivery costs are pre-paid and set by the carrier in accordance with the dimensions, descriptions and weight of item.

Free Delivery

·       Free Delivery on orders over AUD$145inc GST. Also excludes oversized, heavy items and dangerous goods (see product description for shipping catergory)

Despatch

·       Orders are despatched from various distribution centres around Australia.

·       We proudly work with a highly streamlined despatch team, with most items being despatched within 1-2 business days upon confirmation of payment.

·       All "in stock" items are despatched within 1-5 business days. 

·       Non-stocked items may take between 15 - 30 business days for despatch.

·       All orders are processed in the order as received.

 

Delivery Times

We have partnered with Australia Post and Toll. Australia's largest and most trusted courier companies to offer our customers prompt and safe shipping across Australia in most circumstances. In most instances estimated delivery times from the time of despatch will be displayed at checkout, and are based on ALL products being "in stock" at the time of ordering:

·       2-5 Business Days -  Capital Cities, Brisbane, Sydney, Melbourne, Canberra, Adelaide and Perth

·       5-10 Business Days - Regional Australia, Darwin (NT), Hobart (TAS)

The above estimated delivery times are in business days (Monday through Friday) excluding public holidays. 

Every effort is made to ship your order according to the estimated delivery times provided, estimated delivery times may change due to unforeseen circumstances from the couriers.

Please allow at least ten (10) working days for delivery from receipt of your order and payment for your order. Delivery time is subject to stock availability, product size and location. Items marked "in stock" are generally dispatched within 1-2 working days of purchase.

If your product has not arrived after the estimated delivery time, please contact us by email by REPLYING to your order confirmation email to admin@Keyindustrial.com.au with a brief message.

Unless otherwise agreed to by us, we will deliver your products to the address indicated on your order confirmation. If no-one is available to receive the delivery, the courier (Toll or Australia Post) will leave a card requesting you to arrange a suitable time and date for delivery or collect from their distribution centre.

Additional fees may apply for re-delivery of orders.

We will use reasonable efforts to deliver your item/s to you within the estimated delivery time indicated on your order confirmation; however, we are unable to guarantee that the delivery will be made within this time frame.

Upon despatch of your order you will receive a copy of your tracking information from the nominated courier.

In the event of express shipping being requested for an item(s) that is not "in stock", you will be contacted by a customer service representative.

We are able to deliver your items to your home, work or P.O. box address Australia wide, including all property addressed rural and remote areas of our great country. For larger items that need to be sent via courier, a street address is mandatory, and you will be notified during the checkout process.

Please note we do not recommend using a P.O Box address for larger items exceeding 22kgs and/or 1m width or height.


International cost and deliveries 

·       In most cases, international shipments are delivered in a timely manner. However, it can take several weeks depending on your country's customs regulations.

·       For all international orders we are not responsible for customs clearance or any duties or taxes that might be charged.

·       All our international orders will be shipped by the best carrier (Australia Post, TNT, DHL, FedEx).

● Definitions
"in stock" - supply of goods kept on hand for sale to customers by a merchant, distributor.
"stocked" - have or keep a supply of (a particular product or type or product) available for sale.

Returns, Refunds and Replacements

We take your business seriously. You can shop with total peace of mind.


Returns and Replacements

1.     Reply to your Order confirmation email you have received at the time of purchasing with pictures regarding the return and replacement of your item/s. 

2.     Our Customer Service Department will then review the information and issue you with a Return Authorisation (RMA) number and advise our return address if applicable.

3.     Please ensure you include this RMA number with your returned item/s to enable us to process your return or replacement.

4.     Notify us of your intention to return the item/s within 7 days of receiving your item/s.

5.     The returned item/s must be received by us within 7 days of us providing you with an RMA number.

6.     The item/s must be returned to us in new condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact.

7.     The item/s must NOT be opened, used, worn or damaged, and in 100% re-saleable condition when we receive them back.

8.     The item/s are securely packed for return postage to ensure that the item and packaging is received back in original and re-saleable condition.

9.     Ensure that you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.

10.   Although products can be returned, the cost of any outward and inward bound freight incurred is the responsibility of the customer.

11.   Custom manufactured products, NON-stocked, Special Order Items, Specials and Clearance items are not returnable and refundable.

12.   Shipping / handling / packaging costs are not refundable on returns.

13.   Our Sales team are NOT authorised to organise any returns or replacements over the phone, all request must be emailed.

14.   We reserve the right to issue a store credit in preference to a refund.

15.   Images found on this website are used as guides only and may not be exactly the same as the final product.

16.   Due to safety laws and our strict quality control we are prohibited to accept returns and replacements on certain products. We are unable to accept returns on the following product categories. Lifting, Rigging, Height Safety, First Aid, Respiratory and Rescue Equipment.

17.   Made to order (MTO), custom items or special-order items are NON-exchangeable, returnable or refundable.

18.   NON-stocked/Special Order Items that require ordering from our supply chain are also NON-returnable products, to avoid this please call or email to check stock availability. An email confirmation will be sent confirming after phone conversation.


Requesting a Refund

1.     You are not entitled for a refund upon change of mind on purchased item/s.

2.     We are unable to issue refunds on the following product categories. Lifting, Rigging, Height Safety, First Aid, Respiratory and Rescue Equipment.

3.     If a refund has been authorised, you will be emailed with a refund request form. Please fill this out in full and return it to us by replied email.

4.     Your refund will be the amount you paid for the item/s returned (not including freight), net of a restocking fee of 25% of the invoiced total. The appropriate tax amount will be included with your refund.

5.     Refunds may take up to 30 business days to be processed after receiving your returned item/s and the refund request form.

6.     If a refund request is authorised it will be issued via our nominated payment method.


Warranty Returns

To return an item:

1.     Reply to your Order confirmation email you have received at the time of purchasing with pictures regarding the warranty issues of your item/s. 

2.     Our Customer Service Department will then review the information and issue you with a Return Authorisation (RMA) number and advise our return address if applicable.

3.     Please ensure you include this RMA number with your returned item/s to enable us to process your warranty claim.

4.     The item/s are securely packed for return postage.

5.     Ensure that you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.

6.     Our Sales team are NOT authorised to organise warranty claims over the phone, all requests must be emailed.

7.     We reserve the right to issue a store credit if an exchange is not possible.

8.     Images found on this website are used as guides only and may not be exactly the same as the final product.

 

Product Problems After Delivery

If your order is incomplete, your item arrives DOA (Dead on Arrival), or you find a defect arises after delivery and a valid claim is received by Customer Service within 30 days of delivery, we will exchange the product where possible, or refund you the purchase price of the product. Should you contact us outside the 30day period, Customer Service Management will consider each claim on a case by case basis on its merits. 

Where we agree to replace the product or refund you the purchase price of the product, you must first return the defective product to us. You will be obliged to pay for the return of the product if the item is sent after 30 days from dispatch. 

We will make arrangements with you for the return of the product.

The delivery time for the replacement product will be the same as stated for the original product.

Replacement products are provided with the same warranty, if any, as the returned product. 

Goods Return Authorisation - A Must Have

A Goods Return Authorisation (GRA) is required for both replacement products and refunds. Where Customer Service has provisionally determined that a product is DOA, Customer Service will issue you with a GRA. Products cannot be returned without a GRA. The product should be returned to us within 30 calendar days of the issuance of the GRA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation or registration that shipped with the product.

When a Replacement Product is arranged:

A replacement for the same product that you ordered will be shipped to you at our expense after we have received your returned DOA product.

The delivery time for the replacement product will be the same as stated for the original DOA product.

Replacement products are provided with the same Limited Warranty as the DOA product.

Some Products - Manufacturer Only Warranty

Some Products sold through us are serviced and supported exclusively by their manufacturer in accordance the warranty information provided on the listing.

For items advertised and sold with manufacturer warranties, we would ask that you contact the manufacturer or supplier in the first instance for replacement or repair under the warranty terms. If the manufacturer is unable to comply, we will replace the item or issue a refund of your purchase price for that item.


Ordering

Offer to purchase terms and conditions disclaimer.

By sending an order through this web site you are placing an offer to purchase selected products at the shown prices on this website. We reserve the right to refuse any offer to purchase for whatever reason including out of date pricing, inability to supply stock, incorrect freight calculations. Where a problem occurs, we will contact you and provide you with your options. Processing of your payment and shipping of the goods indicates our acceptance of your offer to purchase.

You can place orders online at our website 24/7/365. Orders received after 3.30pm AEST on Fridays, or public holidays will be processed the next available business day. Feel free to call us on 1300 539 463

Viewing Orders

If a product offered on our website requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable secured registration form. You then will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other breach of security. We will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by us or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.


Quotes

All Quotes are valid for 14 days and may be revised should you only proceed with part of the quote.


Payment, Pricing and Promotions

Our Payment Methods and Processing

We accept American Express, Visa, MasterCard EFT. At Final Checkout you can select any of these options

Credit Card Visa, Mastercard, American Express

To fast track your order, we encourage you to pay via credit card as your order can be processed and despatched the same day subject to stock availability.

EFT Payments

EFT Payments can take up to 4/5 working days on average to clear and reconcile.

Your order will be processed once payment has been transferred to:

Bank Account- Key Industrial Pty Ltd

Payments in $AUD Currency (Australian Dollars)

ANZ BANK-  BSB:012615 ACC: 412271915

Please quote 'Order #' as a reference when transferring funds Please note, your order will automatically be cancelled within 5 working days if payment has not been received.

Pricing

 

Our Online Prices

We will at all times use our best endeavours to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on our website at any point in time are only current at that particular point in time and we reserve the right to alter our prices at any time without any notice being provided to you. This may occur for example when products are on sale or when prices may change for various reasons. When price changes do occur, they will be automatically updated on the website. At all times however, we can assure you it is our sincere intention to offer you the best price and value in Australia for our products. Our Online Prices offer the best deals in the market. These prices exclude freight and handling.

Store Prices

Store Price is the sale price suggested by the manufacturer or distributor of merchandise.

The Store Price is not mandatory, although manufacturers and distributors may suggest that retail outlets maintain a price within the range of their suggestion.

In some cases, a store price may be provided by a manufacturer who manufactures and supplies on the foreign market. In these cases, the suggested store price is converted to the Australian dollar rate that prevails at the time of listing.

Customers should note that the store price is the applicable indicative price at the time of listing. And may not reflect current market conditions.

The Store Price stated is an average across all our stores and distribution centres and may differ when purchasing in store.

We are committed to providing the very best prices and unbeatable value to its customers. We welcome feedback and notice of price rollbacks in the market.

Please note we reserve the right to offer customers the Store Price instead if they decide to call one of our stores to purchase via telephone.

 

GST (Goods and Services Tax)

All purchases are inclusive of GST

Credit Card Fraud

Whilst our website employs the latest in Secure Sockets Layer technology software for its transactions with our customers, we will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.


Promotions

·       For all coupons/vouchers used to redeem the offer the voucher cannot be used in conjunction with any other offer. Where the coupon must be presented to redeem offer, only original vouchers will be accepted as valid. The voucher is not valid if reproduced. The voucher must be surrendered at the time of redemption of offer.

·       No Additional Discounts will be allowed if the items are on sale or is a featured item. 

·       Discount Coupons must be activated at checkout at the time of purchase.

·       Coupons can only be redeemed at our website towards the purchase of products listed in the website's product catalogue.

·       The total value of coupon(s) applied to an order must be equal or less than the total order value.

·       Any balance must be paid by credit card

·       A coupon can be allocated to one order only.

·       Product specific coupons are for use only when purchasing the product identified on the coupon.

·       We are unable to apply coupons retrospectively.

·       Coupons expire on the expiry date shown.

·       There are no cash alternatives for coupons.

·       We reserve the right to cancel any coupons at any time.

 

Product Suitability

Many states and territories have laws, codes and regulations governing sales, construction, installation and/or use of products for certain purposes, which may vary from those in neighbouring areas. While we attempt to ensure that its products comply with such codes, it cannot guarantee compliance, and cannot be responsible for how products are installed or used. Before purchase and use of a product, please review the product, and applicable national, provincial and local laws, codes and regulations, and be sure that the product, as well as its installation and use, complies with them.


Standard Australia

Australian Standards are documents setting out specifications, procedures and guidelines. They are designed to ensure products, services and systems are safe, reliable and consistent.

They are based on industrial, scientific and consumer experience and are regularly reviewed to ensure they keep pace with new technologies.

They cover everything from consumer products and services, construction, engineering, business, information technology, human services to energy and water utilities, the environment and much more.

There are three kinds of standards: international, regional, and national.

·       International standards are developed by ISO, IEC, and ITU. Countries can adopt these standards directly for their national use. Wherever possible, Standards Australia embraces the development and adoption of international standards.

·       Regional standards are prepared by a specific region, such as the European Union, which develops EN standards. Similarly, joint Australian/New Zealand standards can be considered regional standards.

·       National standards can be developed by a national standards body (like Standards Australia) or other accredited bodies. Standards developed under the brand of Australian Standard® are developed within Australia or are adoptions of international standards.

There are other technical documents that provide guidance and assistance on implementing Standards, including Handbooks and Technical Reports. For more information on the various Standards Australia products, please refer to our Standardization Guide SG-003: Standards and Other Publications.

Privacy and Security

We are committed to protecting the privacy of our customers and subscribers. This statement outlines our privacy and data protection policy.

1.     Collection and Use of Personal Information
Personal details of subscribers will be collected and processed upon registration to our mailing list. All personal information is collected with the knowledge of our subscribers and customers via the website registration and signup forms. This information is collected to notify members of events, new products and items of relevance. User information is retained for in-house research to: Improve our understanding of customer needs and product development Build marketing profiles Aid strategic development All results of such research and analysis will be anonymised or aggregated information and will not reveal any personal facts about individual customers. Steps have been taken to ensure that consistently high standards of data protection are adhered to within all businesses for all the forms of processing mentioned above.

2.     Subscriber Choice
Our registration form and newsletter page provide users with a series of choices as regards to further promotional activity and forms of communication. When filling out the signup newsletter form on our website, you will be subscribed to our newsletter, which will keep subscribers up-to-date on our products and promotions.

3.     Cookies
A cookie is a small file which is placed on the user's hard drive following a visit to our website. This file subsequently allows the user to move quickly and easily around our site by keeping a record of your previous visit(s). The cookie retains the user name and IP address as well as anonymised statistics on users' demographic profiles for general research and statistics about our site. We will never associate this information with any personal data about our visitors. Cookies can be deleted from a PC's hard drive at any time by the user.

4.     Security Policy or Security Guarantee
We will maintain appropriate measures to ensure that users' personal details are not misused, accidentally destroyed, lost or altered. Occasions may arise when customer information is passed outside the company to other data processors i.e. fulfilment bureau, database consultants, etc. but they will only act upon instruction from us in order to perform the services required.

5.     Transfer of Personal Data Overseas
Given that the Internet is a global environment, using the internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing our website and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

6.     Updating Membership Details
It is important to us that we have your correct contact information so that you don't miss out on further correspondence or experience problems with the delivery of information. You may make changes to your personal information at any time by updating your profile.

 

Changes to this Privacy Notice, Conditions of Use and Notices

This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. This privacy notice was most recently changed on May 7th, 2018.

Trademark and Copyright

All designs are copyrighted by KEY INDUSTRIAL Pty Ltd. Manufacturers' logos and product images used by permission.


Use of this website

The Web Site design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by, KEY INDUSTRIAL Pty Ltd. and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information, materials or images may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your computer account or password.

Modification of these Terms of Use

We reserve the right to change the terms, conditions, and notices under which the products are offered. You are responsible for regularly reviewing these terms and conditions. Your continued use of our website constitutes your agreement to all such terms, conditions, and notices.

 

Force Majeure

We shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of KEY INDUSTRIAL Pty Ltd, and we shall be entitled to a reasonable extension of time for the performance of such obligations.

 

Links to Third Party Sites

Our emails may contain links to third party Web sites ("Linked Sites"). The Linked Sites are not under our control and We are not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. We are not responsible for webcasting or any other form of transmission received from any Linked Site nor are we responsible if the Linked Site is not working appropriately. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the site or any association with its operators. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites. Any dealings with third parties (including advertisers) included within our email account or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. We shall not be responsible or liable for any part of any such dealings or promotions.

Other Limitations

You acknowledge that we reserve the right to sign out, terminate or delete your accounts within our website that are "inactive" for an extended period of time. "Inactive" means that you have not signed in to a particular service for an extended period of time, as determined by us, in its sole discretion. The amount of time that we currently consider as an "extended" period of time is determined based on the particular service within our website to which it pertains.

We MAKE NO WARRANTY THAT ANY OF OUR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

 

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts.